What’s the most important thing you’ve learned as a manager?
I’ve learned that when people understand why we’re doing something, they’ll aim to do it well — even when no one’s watching. That’s why the most powerful tool in quality isn’t inspection — it’s an engaged and well-trained team. Real quality management starts with anticipating and preventing a problem, not “fixing” it after the fact.
Which of Teletek’s values do you embody the most?
For me, continuous improvement isn’t a one-time project or a result from an external audit — it’s a mindset, a habit, a way of doing things.
Every process, every product, and every meeting can be a little better tomorrow than it was today.
The biggest challenge in the role of a quality manager is often striking the balance between high-quality standards and the real-world constraints of the business — like deadlines, budgets, and production limitations.